Track Selling Times - November, 2002 ******************************************************** Track Selling Times The Voice of the Sales Profession Issue No.156 November 1, 2002 Published by Max Sacks International, Home of 100% Guaranteed World Class Sales Training Developers of the Track Selling System. "We Take the Mystery Out of Selling!"™ Author/Editor: Roy Chitwood, President, MSI ******************************************************** Message from the President We will continue to select some of the subjects from our previous Track Selling Times TM for your review. We've gotten excellent feedback from segments that we have used for the past three months and we will continue that process. I am confident that you will find them of interest and of significant value. I again want to remind you that Track Selling Times is created especially for you, the sales professional. I appreciate your continued flow of ideas and suggestions on how we can improve the overall value and quality of Track Selling Times. I also encourage you to pass along Track Selling Times to your friends and business associates including your customers whom you think would receive value from it. Thank you again for your continued support of Track Selling TM and Track Selling Times TM. Sincerely, Roy E. Chitwood, CSP, CSE President MAX SACKS INTERNATIONAL ******************************************************** In This Issue: Feature: "12 Laws of Selling" by Roy E. Chitwood, CSP, CSE -Use these 'laws' to better serve your customers and improve your results. (From September 2000 Track Selling Times) Sections: Integrity Pays: "Courteous and knowledgeable support staff are becoming rare." by Liz James -Read how a visit to McDonald's can provide an excellent example of customer service for companies to follow. (From June 2001 Track Selling Times) World Class Sales Management: "Coach your team to more sales with the seven steps of the Track Selling System" by Bob Greene -Understand how you can keep your people on 'track' by reading how one sales manager makes the Track Selling System the basis for his one-to-one coaching. (From March 2001 Track Selling Times) Focus on the Professional: "John Tschohl" -Is poor customer service inhibiting your sales success? John Tschohl looks at what might be killing your chances before you even see the customer face to face. (From February 2000 Track Selling Times) Book Review - Don't Sweat the Small Stuff at Work Dr. Richard Carlson (From May 2001 Track Selling Times) Ask Roy: Ask Roy Chitwood A reader asks, "What steps do you recommend for building a relationship with a prospect who has potential but won't sign a contract in the immediate future." (From November 2000 Track Selling Times) Survey - Reader Survey Newsletter Archives
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