Testimonial Letters
We guarantee our clients 100% satisfaction and are proud of the growth and confidence they experience after using our products and services. Following are several testimonials to that end.
At Right: Alfredo Castillo, an International Senior Consultant with Service Quality Institute based in Lima, Peru, attending a Track Selling SystemTM workshop in Lima.
Online Track Selling Series
Testimonial
Three years ago I had the opportunity to attend a three-day Track Selling workshop. Recently as we launched a new, targeted sales effort, I used the online Track Selling Series to introduce several new salespersons to the Track Selling process. I personally found the online training presentation and the Max Sacks website resources to be very helpful reinforcements to the workshop.
Steve Jacobson
Director of Human Resources
Star Lumber & Supply Co., Inc.
Wichita, Kansas
Roy Chitwood
Max Sacks International
2442 NW Market Street, #409
Seattle, WA 98107
Roy:
As I think back over the years and take inventory of growth experiences that most impacted my life, my memory always first turns to you. I'm writing because I simply feel compelled to express again my most profound thanks to you for the impact you and Track Selling have had on my life and career.
I once mentioned that I'm proud of my academic background - one that places your training at the very top. I attended a Jesuit University on scholarship and graduated there
with honors. I later returned for my Master's degree in Business with even greater academic success. In between, I received a commission as an artillery officer and graduated from the Army's field artillery officer's school in Fort Sill, Oklahoma. Subsequently I served in South Korea as the Chief Civil Affairs Officer for the 7th US Infantry Division and was heavily involved in their cold war education programs. Of course, my education later extended to countless courses and seminars. I even taught undergraduate and graduate courses in several college systems.
Through all this, no single block of training has come close to equaling the value received from Track Selling. Prior, to your training, when placed in a selling environment, I literally ran from the customers. Today's story is much the opposite, As you said, Track Selling is a process, and for me, it is a logical and understandable process - one I can understand and easily work with, although I must constantly hone those skills and do so by returning to training in your programs. I always know precisely where I am in a selling cycle and because of it, I've been highly successful selling to the most difficult market of all - company presidents doing gross sales between $3 to $150 million. I sell them our chief executive development and peer think tank environments. It involves a full day of their time each month plus my fees. This isn't a small task. Not only am I asking for their money. But also I'm asking for their precious time. Investing in your development program is the best return on investment I've ever made.
I recommend, without hesitation, you and Track Selling as a vital component to any executive's key skill set. Without it, opportunities are seriously limited and careers compromised. Thank you again Roy for the privilege of having you as a mentor, valued resource, and most especially, as a friend.
With greatest regards,
Kirby S. Fox
CEO & Founder of EXCELL
Mr. Roy Chitwood
President
Max Sacks International
2442 NW Market St. #409
Seattle, WA 98107
Dear Roy,
I wanted to share how the Max Sacks Track Selling SystemTM has been working for me since I attended your class. Beginning with the class itself, I found the lessons to be clear, interesting and immediately useful. The Track Selling SystemTM generated a lot of excitement. I left feeling energized about professional salesmanship and my ability to use the Track Selling SystemTM.
During the last few months, I've integrated the structure and philosophy of the Track Selling SystemTM into standing sales meetings. I've been pleased with how well the team has responded to a clear and direct method of selling our products. An interesting side note is that we talk more openly about professional salesmanship and using Track Selling in all manners of relationships. As a manager, it's a pleasure to use this program to improve sales performance, and additionally to offer staff development that has the potential to pay off for the individual in so many ways.
Team member comments have been positive, too. It seemed a bit of a relief for some to see a way to close a sale without the concept of sales pressure. Salespeople like things that are straightforward and that work!
And, the results? Using your methods, the team has done a better job at qualification. The importance of focusing on this step, along with agreement in need, have been driving higher productivity across the team. They seem to feel less frustrated about why deals haven't yet closed, and have a greater understanding on how to make it happen. You'll be pleased to know that our office topped the company's results for the quarter.
Thank you for this excellent program.
Best Regards,
Susan DeFlorio
General Manager
Focal Communications
MAX SACKS International
Attn: Mr. Roy Chitwood
2442 NW Market Street, #409
Seattle, WA 98107
Track Selling SystemTM Workshop
Dear Roy,
Attending the three-day workshop in August 2002 was terrific.
As you know, I was a CPA and Lawyer in Germany for 25 years.
I never had a chance to do a sales training at this world-class level.
This was an outstanding experience for me and I'm sure this will last a lifetime.
CPA's or CA's are not necessarily good salespersons, after this workshop I recommend: "Everyone should attend a workshop at MAX SACKS International."
My sincere thanks to you for this great opportunity to learn about the Track Selling SystemTM.
Best Regards,
Gus J. Maid
Roy E. Chitwood, CSP, CSE
President, Max Sacks International
2442 NW Market Street, #409
Seattle, WA 98107
Dear Roy:
With this letter I wish to provide a reference and recommendation for your Track Selling System™ Workshop and your World Class Sales Strategies.
I attended your program in August 2002. I am a senior manager in the Provincial Government of British Columbia, responsible for delivering Information Management services to a large ministry, and responsible for a staff of over 100 professionals and an annual operating budget in excess of $50 million. My objective in receiving your training was to apply your concepts in the development of my professional management style, in my personal effectiveness, and in the development of our organizational strategic plans.
I have spent the largest part of my career in the private sector, working in large multinational Information Technology companies as a senior technical professional and manager. I have only recently come to the Public Sector. I have had the opportunity to work with senior managers and executives in many different types of organizations and I have seen management styles and strategies which worked, and many which didn't work. Your sales expertise, coupled with your own professional management experience, provides you with a clear understanding of the challenges faced by senior managers in large organizations and you have been able to provide me with valuable insights and strategies leading to my improved personal effectiveness and organizational success. I believe that your program is of just as much value in the Public Sector as it is in the Private Sector. If we try to communicate with and influence people, then we are selling our ideas.
The business climate we are in negates established wisdom and requires us to find new ways of solving the problems we encounter. We cannot get new results from old methods. It has been a great pleasure to work with you, and I recommend your services as valuable and timely.
Sincerely,
Gordon E. Butterfield, P. Eng.
Executive Director, Client Services
Information Management Group
British Columbia Ministries of Health Services and Health Planning
Government of the Province of British Columbia
Mr. Roy E. Chitwood
Max Sacks International
150 Nickerson Street, Suite 109
Seattle, WA 98107
Dear Roy,
I wanted to send you this, long overdue, letter of recommendation on your Track Selling SystemTM.
It is hard to believe that almost 25 years have passed since I personally attended your Track Selling course in L.A.. However, I do know that I have advanced from a Regional Manager back then, to my position as I retired this year of, Senior Executive Vice President of five divisions. I had the responsibility for over 4000 associates and $1.2 billion dollars in revenue. I would add... that I have applied Track Selling methods in my sales activity and my communications to our people "every single day".
I used the Track Selling SystemTM to discover unmet needs of our associates and our customers. I then applied solutions to help meet and exceed these business opportunities. I found out that the key part of the Track Selling SystemTM is that it teaches the sales/service person to be an effective listener and how to translate that input into effective questions.
We had so much success with the Track Selling SystemTM that many years ago we licensed the program and incorporated it into our Ecolab University as an integral part of our curriculum.
From my experiences as a salesperson, sales manager and business executive, I believe it's imperative that a company invests in the constant training of it's people. It is with this thought that I want to feel free to use us as a referral. I can be contacted at 952-440-5091.
Roy, the best to you and your team in 2002 and beyond.
Jim McCarty
President
James L. McCarty & Company
Roy E. Chitwood
Max Sacks International
2442 NW Market Street, #409
Seattle, WA 98107
Dear Roy:
I first wanted to thank-you for taking the opportunity to come to Milwaukee and share with my team a skill that has changed their selling ability. You provided them with the tools, skills, knowledge and a simple seven- step process to close a sale. In the education industry it is most important that we keep the students best interests in mind and with this process it is a simple format that provides a structure to every phone call as well as appointments ending in a close of a sale.
When I first went through Track Selling as an enrollment counselor it was the online version back in 2001. That training took me from closing at a 60% rate to a 92% closing rate. There is no place in Track Selling™ to lose a student if you follow the simple seven-steps. This face- to- face interactive training that you presented to my enrollment team has increased their overall team closing percentage from a 50% closing ratio to 60% within 2.5 months
Here are some comments from my team in regards to Track Selling™ and how it has enhanced their selling:
"The cover of the folder says, "Does the Track Selling System work?" I must say yes. I have been using a structured format in all of my sales presentations for years. Track Selling has helped me fine -tune my delivery. It is amazing how you can lead your potential student to a decision to enroll into school utilizing the steps inside "Track Selling." It is very simple to say at the conclusion of my presentation, "you now have two options, 1-take control of your future and start today or 2- do not listen to what you have been telling me for the past 45 minutes and let your goals, dreams slip away."
"I would recommend the Max Sacks Track Selling to anyone who is looking to increase his or her sales performance. Track Selling has shown me how to be more effective in my sales presentation. It has increased my confidence when closing customers and in some cases customers are asking me how to get started! There is absolutely no question that this is the best sales training I have ever taken part in and I am so much more effective because of it."
"Roy Chitwood and Track Selling have assisted me in putting more structure into my student phone calls and appointments. Coupled with the knowledge and enthusiasm I already have for the University of Phoenix, Track Selling is a means to focus on what the student needs and how to get them to the point of being ready for school. My closing percentage has increased from 53% to 83%. Kudos to Roy and Track Selling!"
"Using Track Selling has improved my performance by showing the process to establishing a relationship."
"Track Selling has helped me organize my appointments and get customers excited. I now have them tell me how I can meet their needs. The idea of having them "playback" a feature and how it will benefit them assures me they are listening and believing in furthering their education."
As everyone has indicated above, my team has found Track Selling extremely helpful. This process has continued to enhance our teams closing ability. Any organization that want to enhance their sales staff's ability as well as their retention rate should not hesitate to invest in Track Selling. It has given my reps the confidence and structure to close a sale on the first call using this process.
Sincerely,
Kim Savich
Director of Enrollment
